FAQS
Tel: 956-049-4293
E-Mail: Email Support
Pkt 6, Sector 25, Rohini, Delhi, India 110085
Free Premium Shipping
on all orders in India.
LuxoBense provide
for over 24×7 Support.
FaQs. General Information
How can I place an order?
To place an order, simply browse our website and add the desired items to your shopping cart by clicking on the “Add to Cart” button. Once you have finished shopping, proceed to the checkout page where you will be prompted to provide your shipping address, select your preferred payment method, and review your order before completing the purchase.
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, UPI and bank transfers. Rest assured that all payment transactions are securely processed to protect your sensitive information.
What is your shipping policy?
Our shipping policy outlines the estimated delivery times, shipping fees (if applicable), and any restrictions on shipping certain products to specific locations. We strive to process and dispatch orders promptly, and you will receive a confirmation email with tracking information once your order has been shipped.
Are there any additional fees or taxes added to my order?
The total amount displayed at checkout includes the cost of the products, GST and shipping fees. There are no hidden fees, and you will see a breakdown of the charges before confirming your order.
How can I track my order?
You can track the status of your order by logging into your account on our website and navigating to the “Order History” section. Alternatively, you can use the tracking number provided in the shipping confirmation email to track the progress of your shipment on the carrier’s website.
What is your return/exchange policy?
Our return/exchange policy allows you to return or exchange products within a specified timeframe (typically 7 days) from the date of purchase. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return or exchange, including eligibility criteria and any applicable restocking fees.
What should I do if my product arrives damaged?
If your product arrives damaged or defective, please contact our customer support team immediately with photos of the damaged item and packaging. We will gladly arrange for a replacement or refund as per our warranty and returns policy.
Can I cancel my order after it has been placed?
You may cancel your order within a limited timeframe after placing it, provided that it has not already been processed for shipping. Please contact our customer support team as soon as possible to request a cancellation, and we will do our best to accommodate your request.
I haven't received my item. What can I do?
You can visit our Contact Us Page OR You can Contact our customer support team via email at support@luxobense.com or by phone at +91 9560494293. Our dedicated support representatives are available during business hours to assist you with any questions or concerns you may have.
How do I create an account?
You can create an account on our website by clicking on the “Sign Up” or “Create Account” link and providing your email address, name, and a secure password. Once registered, you will have access to exclusive features such as order tracking, wish lists, and faster checkout.
How do I know if a product is in stock?
The availability status of each product is displayed on the product page. If a product is out of stock, you will see a notification indicating the expected restock date, if available. Alternatively To Request A Product, You can also contact our customer support team for assistance in checking the availability of specific products.
Can I change the delivery address after placing an order?
If you need to change the delivery address after placing an order, please contact our customer support team as soon as possible. We will make every effort to update the delivery address before the order is shipped, although we cannot guarantee changes once the order has been processed.
Are there any restrictions on shipping certain products to specific locations?
Yes, there may be restrictions on shipping certain products to specific locations due to legal or logistical reasons. We strive to comply with all relevant regulations and will notify you if any restrictions apply to your order during the checkout process.
Do you offer discounts for orders?
Yes, we offer seasonal discounts for orders on select products. Please stay connected on our website for offers and for inquiries regarding pricing and discounts.
What are your terms and conditions?
Our terms and conditions govern the use of our website and the purchase of products from our online store. By using our website or placing an order, you agree to abide by these terms and conditions. Please review them carefully before proceeding with your purchase.
What is your policy on intellectual property rights?
We respect the intellectual property rights of others and expect our customers to do the same. Our terms and conditions prohibit the unauthorized use of our Registered Brand: LuxoBense®, copyrighted material or trademarks belonging to third parties. Please contact us if you have any concerns regarding intellectual property infringement.
What is your policy on user-generated content?
User-generated content, such as product reviews or comments on our blog, is subject to our terms and conditions. By submitting content to our website, you grant us a non-exclusive, royalty-free license to use, modify, and distribute your content for promotional purposes. However, we reserve the right to remove any content that violates our guidelines or is deemed inappropriate.
How do you handle disputes or disagreements?
In the event of a dispute or disagreement regarding your order or our services, we encourage you to contact our customer support team to resolve the issue amicably. If a resolution cannot be reached, our terms and conditions may outline the process for arbitration or mediation to resolve the dispute in accordance with applicable laws as early as possible. We are the Most Customer Centric Company, We’re Purely Available for you and with you at any case!
Do you have a minimum age requirement for using your website?
Neutral, our terms and conditions may or may not include a minimum age requirement for using our website or purchasing products from our online store. We sell entire at any age friendly products on our website and any age of citizens can order products from our website and This requirement helps ensure compliance with applicable laws and regulations regarding online commerce and data privacy.
Can any third party use your Trademark in any manner?
No, We Allow Limited Approved Ecommerce Platforms to List and to be Sold our Products on their Platforms. Any Third Party caught Listing LuxoBense® OR Caught using the Trademark in any Manner, will be Liable for the Legal Actions from our Company: Singhania Global Group and will be Challenged Under Delhi Jurisdiction.
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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.
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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.
Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.
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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.
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I haven't received my item. What can I do?
Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.
Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.
Ad a dui a lacinia nec nec non volutpat?
Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.
Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.