LuxoBense® Store is duty bound to provide fair treatment to our Consumer and Consumer grievances.

What does “Grievance” mean?

Grievance means any issue related to the product/service which has been availed by the consumer from the LuxoBense® Store Platform and consumer is seeking resolution for the same.

In case of any query or complaint the Consumer can approach us and reach out to us through ‘Contact us’ and ‘Help Centre’ tab available on this page.

Level 1:

  1. Click on ‘Contact Us.
  2. It will open a Customer Support Form | Write an email | Call our Customer Care Support
  3. Elaborate the Issue
  4. Solution will be Provided within 24 Hours

If your query / complaint not resolved needs to be escalated : As per the applicable laws, LuxoBense® Store has appointed a “Grievance Officer” to address your grievances.

Level 2: 

Here are the details for Grievance officer:

Dr. Narender Shinde

Designation: Senior Manager

Singhania Global Group Headquarters, PKT 6,

Sector 25, Rohini

Delhi, India 110085

Contact no. : 91-9560494293

Level 3 Board of Management

Shri. Y.N Singhania
Directors Chairman

    • Upon the receipt of a Consumer Grievance on the channels specified above.
      • The Consumer shall receive an acknowledgment for its grievance within 48 (Forty-Eight) hours through email OR phone call or SMS, and
      • The Consumer shall receive a system generated “Unique ID” to track the grievance status
    • “Consumer Care” and “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
    • A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
      • When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance.Our ‘Grievance Redressal Mechanism’ is as follows:

For more details, please visit Terms of Use.