Wallets.luxobense.com is committed to excellence, and the full satisfaction of our customers.
Wallets.luxobense.com proudly offers premium leather products, fashion accessories and products based on other categories. We are committed to providing you with a seamless shopping experience and ensuring your full satisfaction with our products and services. Our Shipping and Delivery Policy outlines the terms and conditions for the shipping and delivery of products purchased from our website. By placing an order, you agree to these terms. Please consider any holidays that might
impact delivery times. Wallets.luxobense.com mostly offers same day dispatch.

SHIPPING

All orders for our products are processed and shipped out in 1-3 business days. Orders are not
shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,
shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there
will be a significant delay in the shipment of your order, we will contact you via email or phone.

PROCESSING TIME

  • All orders are processed and shipped out at High Priority at our end within 3 business days and an average delivery time is 3 to 15 Days.
  • Orders are not shipped or delivered on weekends or public holidays.
  • During high order volumes, shipments may be delayed. If there is a significant delay, we will notify you via email.
  • We offer same-day dispatch for certain orders placed before our cut-off time.
  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your order.
  • Please allow 24-48 hours for the tracking information to be updated.

INCORRECT SHIPPING ADDRESS

It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to
correct an incorrect shipping address. Please contact us immediately if you believe you have
provided an incorrect shipping address.

  • It is the responsibility of the customer to ensure the shipping address entered is correct.
  • If you realize that you have entered an incorrect shipping address, please contact us immediately. We will do our best to update the address before the order is shipped.

UNDELIVERABLE ORDERS

Orders that are returned to us as Undeliverable because of incorrect shipping information are
subject to a restocking fee to be determined by us.

  • We will contact you to arrange for the reshipment of the order if possible.

LOST/STOLEN PACKAGES

Wallets.luxobense.com is not responsible for lost or stolen packages. If your tracking
information states that your package was delivered to your address and you have not received it,
please report to the local authorities.

  • LuxoBense® Store is not responsible for lost or stolen packages.
  • If your tracking information states that your package was delivered but you have not received it, please contact your local authorities and report the issue.

RETURN REQUEST DAYS

Wallets.luxobense.com allows you to return its item(s) within a period of 7 days. Kindly be
advised that the item (s) should be returned unopened and unused.

  • We allow returns of unopened and unused items within 7 days of delivery.
  • To initiate a return, please contact us at orders@luxobense.com.

OUT OF STOCK ITEM PROCESS

wallets.luxobense.com has the following options in the event there are items which are out of
stock, We Cancel and refund out of stock items and ship remaining items in order.

  • In the event that an item is out of stock, you will have the following options:
    • Cancel and refund the out-of-stock items while shipping the remaining items in the order.
    • Wait for the out-of-stock item to be restocked and shipped at a later date.

IMPORT DUTY AND TAXES

For international orders, you may have the option of pre-paying import duties and taxes at checkout. If pre-payment is selected, these costs will be included in the order total.
For national orders, you will be see the products inclusive of GST & Taxes at the time of placing orders on our website.

ACCEPTANCE

By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy.

CONTACT INFORMATION

In the event you have any questions or comments please reach us via the following contacts:
Email – orders@luxobense.com
Customer Care: +91 9560494293

Thank you for shopping with LuxoBense® Store! We appreciate your interest for ordering and are here to assist you with any shipping and delivery inquiries.